Standard Return Guarantee: Standard unused catalog items in original packaging are eligible for return within 30 days of delivery.
1. 30-Day Standard Return Window
We want you to be completely satisfied with your purchase. Eligible unused items in original factory condition with intact packaging can be returned within 30 days of receipt.
2. How to Request a Return Authorization (RMA)
Follow these steps to ensure rapid credit processing:
- Contact our support desk at sales@wholesaleindustrialsupply.com or call 800-863-1367.
- Provide your original order number, item SKU, and reason for return.
- Receive your RMA authorization number and return shipping address instructions.
- Ship the return using a trackable carrier service.
3. Non-Returnable Items & Restocking Fees
Custom-fabricated fittings, special order items, or products that have been installed or modified are non-returnable. A standard 15% restocking fee may apply to non-defective commercial returns.
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